In short
Agree one comfort band for each store type
Log every request with the reading at the time
Most complaints came early, so stores now warm sooner
Every retail manager has a story about the thermostat.
Usually the story involves a jumper, a fan and a heated email.
Agree the band, then forget it
We set one comfort band for each store type and let Ohmwood hold it. Staff can still request changes, and every request is logged with the reading at the time.
Within a month, complaints dropped by 41 percent. The data showed most of them happened in the first hour of the day, so we started warming stores 20 minutes earlier and cut the energy elsewhere.
By the numbers
−41%
Comfort complaints in the first month
Written by
JL
Jonas Lindqvist
Operations Lead, Mosswell Retail
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